Job expirat
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
• Troubleshoot hardware, software and network related issues;
• Provide restorative or maintenance actions to resolve end-user issues;
• Assist with defining and documenting knowledge base articles;
• Assist with special project work as needed;
• Escalate problems to the next level of support when necessary;
• Consistently meet or exceed requirement performance criteria.
• French language skills - advanced level (DALF certificate would be considered a plus);
• English language skills – advanced level (CAE / Toefl certificate would be considered a plus);
• Medium IT skills (MS Office package, familiarity with PC components in regards to functions and performances);
• Troubleshooting skills;
• Fast learner;
• Customer-oriented;
• Self motivated, positive attitude and approach;
• Previous experience in a similar role would be a plus;
In Catalyst, lucram anual cu peste 200 dintre cei mai mari angajatori din Romania pentru pozitii de absolventi, specialisti si manageri. Pentru ca interactionam cu un numar mare de angajatori, suntem in contact constant cu cele mai multe din oportunitatile de pe piata.
Industriile pe care ne concentram sunt IT, Telecom, BPO, Bancar, FMCG pentru proiecte care implica experienta de pana la 7 ani. Pentru tinerii absolventi interesati de oportunitati, suntem implicati anual in recrutarea pentru cele mai importante programe de management trainee de pe piata.
