Job expirat
• Provides first level IT support through the analysis of system generated events
• Uses basic technical and service knowledge to ensure event correlation and diagnosis is efficient
• Assumes initial ownership for the coordination, investigation and documentation of a system event
• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
• Demonstrates understanding of the customer’s business needs and apply them to the management of system events & incidents
• Teams with technical team on site and the service desk to ensure the coordinated management of incidents
• Supports in the automation of the routing or fixing of incidents through accurate recording of information and trending of operational peaks and troughs
• Able to understand system errors at a basic level & assess the risk of events and escalate appropriately to protect client services
• Fluency in Russian and English language
• Experienced in Incident Management, network Operations & Management, service Fault Management, Trouble & Ticketing Management
• Proficient in relevant computer applications (Internet Explorer, Outlook usage, Microsoft Office)
• Knowledge in Microsoft Server relevant roles and networking
• Basic knowledge about server editions of Microsoft Windows
• Networking Basics
• Team player
• Verbal and written communication skills
• Listening skills
• Problem solving and analysis
• Customer service orientation
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
