09-06-2015 | EXPIRA LA 09-07-2015
Job expirat
The overall responsibility of the position of a Customer Support Representative will be to receive Inbound calls and make Outbound calls, handle e-mails, ensure consistent productivity and quality of service, maintain customer satisfaction and ensure that all tickets are assigned according to Service Levels.
Main Job Tasks and Responsibilities:
- Deal directly with customers either by telephone, or electronically
- Respond and resolve promptly to customer inquiries and complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Verify and validate and manage customer accounts
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated departments
- Meet Quality and Productivity standards as imposed by the Client
- Record details of inquiries, comments, complaints and actions taken
- Communicate with other departments, as needed
- Be up to date with any changes in process and procedures
- Proficient in German/English/French/Italian and Spanish (both written and spoken) is a must!
- Secondary school education
- Bi-lingual is a plus
- “Can-do” approach - goal oriented person
- Able to multi-task
- Strong team player with commitment and a positive attitude
- Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem
- Customer and detail oriented
- Adaptable and Proactive
- Willing to work in shifts
- Stress resistant
- A competitive salary package along with fidelity Programs
- Specialized product and Program Training
- Incentive Plans based on performance
- A young and dynamic environment
- The possibility of growing within the company
World Phoning Group (WPG) is a rapidly developing outsourcing multilingual call center.WPG is uniquely positioned in Eastern Europe to provide Inbound and Outbound “out-sourced” Telemarketing Services. We offer a unique set of language skills, that set us apart from other Call Centre allowing our customers to focus directly on Ethnic market opportunities.Our expertise lies in outbound-inbound client generation, customer service, Schedule appointments, Product Sales, technical support and B2C and B2B Customer Acquisition, Clean and update lists.Headquartered in Bucharest, Romania, together with satellite offices in Moldova and Egypt, we offer services in wide variety of languages, including:* English* Spanish* Arabic* French* Russian* Italian* German* Romanian
