Job expirat
• Co-ordinate and deliver work activities and ensure completeness in a timely and accurate manner;
• Perform transactional activities of a more complex nature, act as a SME for specific specialist activities and deliver operational excellence;
• Deliver and maintain high customer satisfaction ratings by processing transactions accurately and meeting agreed service levels for process specific area;
• Identify risks associated with execution of the assigned tasks within the business process and escalate / mitigate / resolve as required;
• Manage a team up to 5-10 people for simple co-located processes: payroll data admin, HR talent and HR services;
• Assist in training others, cross training and/or developing process knowledge ;
• Act as a buddy to new team members and help to onboard / bring up to speed / support as required;
• Work closely with the process owner and team lead to understand root causes and represent process procedures, practicalities and exceptions;
• Implement the initiatives launched to address customer feedback and to improve customer satisfaction.
• Client Facing Communication Skills;
• Good Computer Proficiency: experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills;
• Analytical thinking, Attention to details, Conflicts management, Multitasking, Time management and
• People management skills;
• Ability to learn new applications/software systems effectively and efficiently;
• Bachelor degree;
• Proficiency in Italian and English;
• Minimum 2 years of experience in HR / Payroll Data processing.
We consider nice to have:
• Experience as an Workday application user or any others Payroll Systems;
• Experience with multiple stakeholders across different countries;
• HR BPO Experience;
Choose Accenture and make delivering innovative work part of your extraordinary career!
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
