Job expirat
- Demonstrates excellent client care skills;
- Applies attention to detail, delivers high quality outputs;
- Prioritizes tasks and workload;
- Develops improvements to process and local work instructions as instructed;
- Delivers an excellent client service ;
- Assists less experienced staff ;
- Complies with all client and Accenture Data Security and Quality requirements.
• Bachelor degree
• 0-2 years work experience in Customer Suport and HR field
• Fluency in English and German
• Good client handling skills
• Team player
• Good communication skills, both written and oral
• Excellent problem solving and analysis skills
• Self motivated, positive attitude and approach
And/Or
• Candidates management
• First contact with Accenture Client candidates
• Phone interviews
• Trend frequent escalation types and share suggestions/results with peer group.
• Support and work with Quality Associate to Identify strengths/areas of improvement to team members/Supervisors.
• Identify training needs for team and individuals through monitoring, escalations and desk reviews.
• Assist in handling customer calls when calls are in queue.
Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
