Job expirat
On HR Helpdesk :
- Provide end to end HR query resolution to all defined stakeholders
- Logging 100% of the queries in the CRM tool
- Coordinate with all internal stakeholder to ensure issue resolution
- Communicating with the query initiator on status until issue closure.
On HR services:
- On boarding new employees to client by creating offer letters, employment contracts and new starter packs.
- Processing employee salary increases, Management Awards, allowances etc
- Maintaining HR Oracle database, ensuring highest standards of completeness and accuracy
- Supporting Recruitment by posting jobs and managing responses to candidates
- Coordination and payment of invoices on internal system.
- Coordinating Employee Benefits -Medical Plan, Long Term Disability Scheme, Pension Plan, Personal Accident Insurance, Employee Assistance Program.
- Creating and updating employee Personnel files in accordance with Data Privacy Regulations.
- Handling employee and HR Manager queries in a timely and effective manner
- Fluency in Turkish and English
- In-depth knowledge of key HR processes and procedures
- High levels of customer focus
- Good IT skills including Excel, Word and preferably Oracle HR
- Ability to prioritize multiple tasks and work to deadlines
- Attention to detail
- Ability to work with a remote client base and provide accurate and up to date HR information when requested.
- Demonstrated team player
- Previous HR Admin experience will be considered a plus
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
