Job expirat
• Data check A company in the telecommunications sector is looking for a person in charge of the Hotline Center in Romania (M/W) and to carry out the following tasks:
- Management and coordination of local hardware maintenance providers.
- Management and opening of technical support cases to suppliers.
- Management of breakdowns through dialogue with suppliers.
- Network and service operation, following operating procedures in accordance with standards of main international telecommunications operators.
- Inbound Calls.
- Checking up of customer data.
- FAQs & incidents resolution.
- Other position tasks.
• German (written and spoken).
• High level of English (written and spoken).
• Coordination of incoming tasks
• Preparation on transmission
• Verification for missing patchesbefore integration
• Check feasibilty
• Change management
• Status tracking
• Data fill on customer tools
• Very pointed customer orientation, team management, leadership abilities, group work abilities, ability to cope with responsibilities, ability to react and make decisions in complex situations, initiative, tolerance to situations with high levels of activity, sociability, empathy.
• Experience in the telecommunications sector (mainly infrastructure).
• 5 years minimum experience of performing customer service tasks.
• Responsible and proactive person.
• Living near the company's facilities will be valued
• To be defined based on candidate´s experience