Job expirat
The TS&FE Center (Technical Support & Fulfillment Engineering Center) is the technical interface for telecom operators and their customers, it ensures that our customers' networks and services operate at optimal levels, while maintaining and improving standards and integrity of the network provided. TS&FE Specialists use their expertise and knowledge of business processes, systems to ensure the delivery of the customer’s telecom services.
IP MPLS Specialist performs fulfillment activities directed at executing the work orders associated with our client networks and services, and offers technical support, solving complex technical issues (2ndlevel).
Duties and Responsibilities
Create and maintain customer relationships on a day-to-day basis. Maintain a high level of customer satisfaction by providing services fully compliant with the SLA.
Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed. Use and provide appropriate Ticketing System (ITSM / CARES) and outage documentation, contribute to/review upgrade guides and other procedural documentation.
Act as “Outage Manager” by identifying the impact of the outage and changes made to the customer network. Ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations.
Provide pragmatic and effective recovery. Manage and communicate the related risks.
Provide appropriate follow-up to customers.
Supply input to use the knowledge management tools. Proactively share knowledge. Ensure every trouble identified is adequately documented for tracking purposes and learning opportunities.
Identify and collaborate with knowledgeable internal resources to understand and resolve technical issues.
Interface with product business division (level 3/TEC Technical Expertise Center), respectively OEM support centers.
Participate in an Emergency Support Rotation covering 24x7 network outage and service degradation restoration (OnCall Rotation).
Participate in project teams to introduce new platforms and customers into operations. Review technical specifications, create operational concepts and run operational acceptance tests.
Advanced technical college/University of applied science in telecommunication, networking with focus on IP/ MPLS.
Hands-on experience in the following areas: Alcatel Lucent Service Router, Cisco or Juniper.
Know how in the following protocols and technologies: IP, TCP/UDP, IPsec, VPN.
Relevant experience in IP in a technical support environment.
CCNA, CCNP, JNCIA, NRS 2 (or equivalent) qualification.
Good team player, flexibility of integration in a dynamic team.
Customer oriented way of working.
Analytical mind with good problem solving skills and able to work independently.
Good communications and documentation skills.
Language Requirements: English (fluency in writing and speaking).
Competitive remuneration package;
An excellent opportunity for a high start in your career;
A chance to use and develop your language and technical skills and gain experience in an international environment;
Technical trainings;
Friendly and professional working environment.
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
