Job expirat
• Manage technology infrastructure transition or other projects
• Manage relationship between Technology Service operations teams and client/internal IT teams
• Manage escalations
• Work as liaison between Technology Services Operations teams and internal IT teams
• Provide account management services to Technology Service Operations teams
• Service management and reporting
• Cost management - technology cost budgeting, optimization, recovery and variance tracking
• Support quality program implementation
• Plan and manage business continuity tests
• Support external and internal audits
The candidate will be a member of Accenture’s IT organization and as an IT Project Manager will be a subject
matter expert in charge of managing IT infrastructure projects to support the Technology Services Operations and Technology Support organizations. As an IT Account Manager will be a trusted
business advisor providing guidance around operations and optimization of an infrastructure and services.
This will involve collaboration with internal and external IT teams and ensuring that the provision of infrastructure and services effectively and efficiently meet business needs. The candidate will have to show understanding of the business strategy by maintaining a long-term relationship between IT and Technology Services Operations, will have to take ownership of outstanding or complex incidents and provide resolutions by working with various IT teams and finally will have to do follow-up to ensure service quality improvement and customer satisfaction.
• 3+ years of overall experience with IT infrastructure management/IT solutions/IT support
• Experience with IT project management
• Broad experience with account management, customer relationship, business development and IT
security basics
• Experience with enterprise technology solution design
• Strong communication skills (verbal/written)
• Highly organized with attention to detail
• Strong interpersonal and negotiation skills
• Good presentation skills
• Proficiency in English
• Self-motivated, self-driven, responsible
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
