Job expirat
● Customer Service agents support end user in day by day operations with specific applications;
● Receives and assess claim according to defined procedures / routines;
● Receives and logs all e-mail/web/phone call and ensures proper documentation;
● Research of required information using available resources, user guides and match complaints with known errors and problems;
● Support in using application functionalities, identification of possible workaround;
● Identify and escalate priority issues;
● Helps agents in routing complaints to appropriate second level group;
• Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule;
• Attend to information requests from customers and track the status of consignments on the system;
• Handle operational queries with a sense of urgency and deliver an accurate final job;
• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
• Address any problems/grievances with the Coordinator/Manager/ that may have an impact on productivity and operations;
• Take steps to improve performance based on coaching;
• Working hours: Monday – Saturday: 06:15 - 14:15 / 14:15 - 23:15;
Choose Accenture and make delivering innovative work part of your extraordinary career!
Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!
Would you like to start a career in one of the largest organizations in the world?
In turn we would like you to have:
• Fluency in Italian and English, both written & spoken;
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Verbal and written communication skills;
• Active listening skills;
• Detail-oriented and analytical;
• Positive ‘can-do’ approach;
• Problem solving and analysis;
• Customer service orientation;
• Flexibility to face the following schedule: Monday – Saturday: 06:15 - 14:15 / 14:15 - 23:15;
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
