Job expirat
Respond to requests for technical assistance via phone or electronically
� Diagnose and resolve technical hardware and software issues
� Research questions using available information resources
� Advise user on appropriate action
� Follow standard help desk procedures
� Administer help desk software
� Redirect problems to appropriate resource
� Identify and escalate situations requiring urgent attention
� Track and route problems and requests and document resolutions in knowledge base
� Stay current with system information, changes and updates
� University degree or student
� Fluency in ITALIAN
� Good command of English
� Availability to work in shifts, including nights and weekends
� Strong Windows OS and MS Office skills
� Strong problem solving skills
� High motivation, flexibility and productivity
� Good communication skills
� Team spirit
Career impact with Genpact!
Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".
Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
