Job expirat
The role: IT Helpdesk Analyst with German(L1/L2 Support)
Responsibilities:
• Provides 1st or 2nd level IT Support;
• Performs initial level of problem identification and attempts resolution;
• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed;
• Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses;
• Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base;
• Shares information required for the team to be successful.
• Technical awareness in the following: Windows Operating Systems, (Windows XP, Windows 7) Microsoft Office (Office 2007/10);
• Fluent in German AND English;
• Strong customer service attitude;
• Flexible for shift working. Shift pattern in place covering 7:00 a.m. to 8:00 p.m. CET Monday-Friday;
We thank everyone for applying, however only successful candidates will be contacted for an interview.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
