Job expirat
Imagine you work for a young at heart software development company. Imagine you will have the responsibility to maintain awesome client hardware including all components, as well as parts of IT infrastructures, software and hardware alike.
You are the "Single point of contact" across all levels, including the senior management, and you will have to help them with solving their incidents and service requests as fast and as good as possible.
Working in the Service Desk at Avira means providing extraordinary assistance to our internal customers and working with cutting edge technology hard-/software which requires you to be always up to date about new technologies.
Bring your own ideas into a marvelous team with great freedom for your personal fulfilment: we work hard with lots of fun and we laugh a lot.
Additional you will have an outstanding place to work with terrific colleagues and with numerous other benefits, including modern workspaces, Italian coffee, ice cream and fruits.
With your technical experience, knowledge and deeply understanding of IT infrastructure , your daily responsibilities include to ...
...plan and implement hard- and software rollouts
...help evaluating future hardware standards
...support the team identifying future needs of our internal customers ...develop trends by monitoring and analyzing incoming calls, incidents and service requests
...provide extraordinary service combined with awesome technical experience
You worked in a service orientated Service Desk Team with complex IT infrastructure or you were part of an IT department.
You have a long-term career in customer service or IT and you know how to deal with marketing aspects in challenging situation with a high load of pressure.
It is your passion to help colleagues solving their incidents, service requests and problems and operate in a team environment.
You have excellent diagnostic and troubleshooting skills and excellent knowledge of all major client operating systems. This is what we are looking for, when we ask for very good experience in Service Desk responsibilities.
You manage to juggle between challenging stakeholders and communicate in an understanding way to explain difficult technical problems.
You know how to escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
Personal initiative is your way to work and you want to improve yourself on every day of work.
Deadlines are not only guidelines but rather promises you want to keep.
It is fun for you to deliver amazing support and help our colleagues to get rid of their IT related problems.
This is our understanding of communication skills, excellent organizational skills as well as structured and results-oriented approach.
Nice to have:
Experience in highly agile, software developing companies.
Know how with automated software distribution systems. Familiar managing enterprise mobility suites (MDM)
What will you do:
Right from the beginning you will familiarize yourself with your global team, the existing IT infrastructure and process as well as take ownership about your own tickets and incidents. To do so you' II also meet the teams on other subsidiaries.
During the first three months you will work on, improve and develop our service desk strategy, optimize our processes and create new ones.
After the first three months you will be able to work independently across teams within the whole company. You are involved in developing our IT infrastructure to the next level.
After one year you are recognized as highly reliable colleague who everybody likes to approach and gets help from.
We want you for this!
Located in Bucharest - Romania, Avira was founded in 2004 by a dynamic core of security experts who is committed to the following values: security ethics, professional attitude, open spirit, pride and respect. These principles are meant to stand at the base of any long term
collaboration and partnership that Avira Soft will undertake.
Avira Soft gathered a team of more than 50 dynamic professionals who are permanently collaborating with the experimented specialists of Avira GmbH , Germany. We are a dynamic and creative team and our purpose is to produce high quality software.
We also impose some requirements for our candidates: creativity, technical knowledge, team working capabilities and the ability to finish the job on time.
