Job expirat
Responsabilities
- Providing initial remote technical software & hardware support to clients;
- Consistently interacting with customer and supervisors to have the issue solved;
- Analyzing problems/situations, understanding problem impact on client business;
- Applying problem solving techniques;
- Responding to client queries, providing timely resolutions to client issues;
- Maintaining highest client satisfaction;
- Maintaining positive client relationships even in severe and pressurized situations;
- Logging all related activities for each customer query and handling client data securely;
- Employing client ‘s standard support delivery methodologies and tools;
- Performing in international software support delivery processes and environments;
- Respond to requests for technical assistance in person, via phone, electronically;
- Follow service desk procedures;
- Performing problem management and end-to-end problem ownership;
- Redirect problems to appropriate resource;
- Identify and escalate situations requiring urgent attention;
- Track and route problems and requests and document resolutions;
- Stay current with system information, changes and updates;
Required Skills
- Fluency in German and French (both written and verbal);
- Proven IT education or 6 months job experience in customer support;
- Problem solver orientation;
- Very good analytical skills;
- Excellent communication and listening skills (both written and verbal);
- Strong communication and teamwork skills;
- Team player;
- Ability to perform under pressure;
- Ability to multi-task;
Meal tickets
Private medical insurance
Competitive salary
Work schedule: Work 5 days out of 7, in 3 shifts (in this period will work remotely)
leoHR was born out of a desire to provide adaptable HR solutions for diverse business environments.
leoHR is a new and fresh concept who puts in service for both parties, companies and candidates, its expertise gathered in more than 15 years of human resources multinational consultancy companies and strategic management roles in different national and overseas environments.
leoHR brings a new approach in HR services, coming with a more human touch manner in the search and selection process, soft skills trainings and human resource consultancy. We highly value our customers, both companies and candidates, and our goal is to deliver the high quality services that we’d like to receive from others.
EXCELLENCE … is what we DO !!!
Thank you for visiting www.leoHR.ro for other challenging vacancies
