Job expirat
The job of Software Application Specialist will be responsible to resolve systems, software and transmissions issues for an application we support. This person will ensure that the systems and users are able to complete their day to day duties without impacting the mission.
This job reports to Country Director
Essential Functions
Administers system security (e.g. authorization, access, read only, passwords, etc.) for the purpose of regulating access to the information system application and ensuring confidentiality of records.
Designs report options and/or database applications for the purpose of providing TMC and its customers with information customized to their specific needs.
Develops and prepares user materials for the purpose of providing instruction and reference.
Identifies issues related with software applications for the purpose of resolving user problems.
Responds to inquiries relating to this software applications for the purpose of resolving problems and supporting our customer.
Responds to user requests for a variety of report options for the purpose of disseminating information to appropriate parties.
SKILLS are required to perform single, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: preparing, analyzing and maintaining accurate records.
KNOW LEDGE is required to perform basic math, including calculations and solve practical problems. Specific knowledge- based competencies required to satisfactorily perform the functions of the job include: current generation office and database software and reporting methods. information system terminology, concepts, functions, policies, and procedures modern office methods, practices, and procedures the proper use and operation of equipment, software packages, system applications, word processing, and spreadsheet, and other related software
ABILITY to learn and apply appropriate procedures with assigned area of specialization. Continually learn and utilize highly specialized software applications. Communicate effectively in both oral and written form. Learn customer's operations and systems and prioritize customer requests according to established guidelines. Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines. Remain current with end-user hardware and software products. Effectively verify the accuracy of detailed data in a timely manner. Quickly identify problem areas or situations, evaluate problem causes and take appropriate action to resolve problems identified. Prepare custom reports as required. Work independently with minimal supervision. Use and operate standard office and information systems equipment. Establish and maintain effective work relationships with those contacted in the performance of required duties
TMC’s integrated logistics solutions offer our customer certainty that their goods and services will be procured, managed and delivered on-time, every time. Our ability to procure locally all over the world creates significant cost and time savings to get products to market. Understanding the local and regional markets creates a significant value-add for customers who need to procure and ship products in a timely and cost effective manner within our area of operation. TMC also understands what it takes to move products across the New Silk Road region. Having the ability to navigate the customs and border related issues significantly reduces risk and delays.