Job expirat
Key Responsibilities:
- Resolve migration issues quickly and efficiently;
- Assist and Advise Service Desk Customer facing agents;
- Coach and Support Service Desk Agents;
- Provide ‘Hands on’ approach to quickly resolve any issue;
- Effectively communicate to Customer and End Users to ensure complete CSAT;
- Assist in providing or documenting Knowledge Articles;
- Collaboration - Ensure that solutions perform, scale, and are properly configured, with an eye on improving operational practices and procedures;
- Communication - Strong written and oral communication skills, including technical documentation, are a must. Your deliverables will be highly visible to Customer Executives;
- Good knowledge of Microsoft Office 2010 (troubleshooting);\
- Past experience of at least 1 year in a similar position;
- Willingness to stay on the cutting edge of technology (via technical training, community efforts, cross-Microsoft working relationships);
- Knowledge of patch Microsoft Office 365;
- Good knowledge of vulnerability scanning tools and technologies, networking (TCP/IP, load balancing, ACL, routing);
- Proficiency in English.
VON Consulting ofera servicii de recrutare personal, training, administrare si salarizare personal, leasing de personal.
