Job expirat
The IT Department of Ubisoft Romania is looking for an IT Support Analyst to assure 2nd level support and maintenance for the company's corporate applications.
The responsibilities of this job are mainly focussed on providing functional support for internal customers on HR, CRM and Online applications.
Your tasks
Works a queue of tickets (incidents, problems, requests, changes) and provides resolutions within internally defined SLAs, with a focus on long-term solutions, on HR, CRM and Online applications
Provides status updates and manages customer expectations throughout the lifecycle of the incident/ problem/ request/ change
Collaborates closely with level 1 Front Desk analysts to identify, document and transfer recurrent ticket categories
Collaborates closely with the level 3 technical support analysts and the project teams, in order to identify the best solution for the identified system errors/developments
Provides trainings for the key and end-users
Contributes to the creation and maintenance of end-user documentation
Effectively utilizes support processes and tools (i.e.: self service interface, ticketing tool, internal knowledge base etc.);
Essential skills:
University graduate
Work experience of at least two year within the IT Support department
Advanced English language skills
Medium level of French
Proven customer experience
MS-SQL database knowledge (medium level)
Desirable personal skills:
Analytical reasoning and problem solving skills
Ability to work in a support team and as well as perform on an individual basis when required
Very good communication skills. Ability to work in a multicultural environment.
Adaptability and flexibility
We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.
But most of all, we guarantee you’ll enjoy our atmosphere and working environment.
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
