22-11-2012 | EXPIRA LA 22-12-2012
Job expirat
An IT Support Specialist you will:
- Respond to requests for technical assistance via phone or e-mail
- Diagnose and solve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard support procedures
- Manage specific tools and software
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions in knowledge base
- Stay updated with system information, changes and updates
If you are:
- Full of Energy
- Self-motivated
- Goal-oriented
- Fluent in Italian and English
And you have:
- University Degree
- Microsoft Office and Internet knowledge
- Good communication skills
-
... then YOU are our perfect candidate!
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
