08-07-2014 | EXPIRA LA 07-08-2014
Job expirat
The IT First Level support role is under CIO supervision.
The Technician will have the following role:
• Understand SG EBS IT environment complexity, different central and local teams functions
• Incident and problem management
• IT Service request management
• Follow-up the incidents and problems by escalating and searching solutions
• Help the CIO in SLAs follow-up
• Coordinate with the external teams (central IT or local subcontractors) to solve the users issues and to apply IT local standards and IT security rules
• Coordinate external teams to ensure material, software and configuration to be delivered in time for the SG EBS employees (workstation, phone, windows account, mailbox, access rights on IT resources, access rights on applications)
• Document any new process or existing process changes
• IT capacity planning: inform the CIO about the hardware, licences, network bandwidth provisioning plan, escalate the issues
• Assume the backup of the senior IT First Level Support - called CBC
• Keep permanent contact with the SGEBS staff to proactive detect and solve incidents
• Be in contact with the project managers to understand technical requirements and to be part of the projects.
• Bachelor degree minimum, with full technical profile (technician, engineer, mathematics)
• Experience level : 1 to 3 years ; could be first experience but strong technical skills and good analytical mind
• Languages: English mandatory, French mid-level (will be trained to reach advanced level)
Needed skills (1=notions, 2=good level, 3=expert):
• Technical skills Level
• OS : windows 7 (local admin level) 2
• User account management under AD 2008 on local dedicated OU 2
• Workstations manual configuration ; automatic configuration through GPOs, patching 2
• Windows server 2008 2
• MS Office 2003, 2007 et 2010 : Word, Excel, PowerPoint, Access (+VBA) 2
• Outlook client local configuration : manual, GPO 2
• Network : WAN, LAN, vLAN, NAT, routers, switches, firewall, load balancing 1
• Windows server environment: Active Directory, Exchange, Blackberry 1
• Virtual environment: CITRIX, VDI, Virtual desktop 2
• Blackberry terminal configuration 2
• Manage security groups, access rights 2
• Firewall filtering rules, routes openings, NAT 1
• VOIP, trunsip, call manager, gateway 1
• Knowledge Visual basic for applications (VBA) 2
• MS Access with SQL and macros 2
BRD - Groupe Societe Generale este a doua banca romaneasca, dupa activele bancare.
Cu o capitalizare de 3,5 miliarde euro la sfarsitul lunii aprilie 2006, BRD - Groupe Societe Generale detine prima pozitie, conform acestui indicator, intre societatile din domeniul financiar, listate la Bursa de Valori Bucuresti si a doua pozitie dupa acelasi nivel al capitalizarii bursiere daca luam in considerare toate companiile listate la BVB, indiferent de domeniu.
