Job expirat
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Location: Romania, Bucharest
Salary: 30 000 ??? 40 000
Type: permanent
Experience required: 5 yrs
Category: It
Subcategory: Project management, Transition,
IT Transition Manager within a leading shared service centre
Our client is a global outsourcing organization providing services within Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. Their global network of more than 35 operations centers in 12 countries hire 36,500 employees worldwide. Their locations are based in United States, Netherlands, Romania, Spain, Poland, India, China, Guatemala, Hungary, Mexico, Morocco and the Philippines.
One of the fastest-growing operation in Europe is centre based in Romania, established in 2005 that doubled number of employees in 2007. The Bucharest centre has a well-educated multilingual talent pool with experience in diverse industries. Their culture emphasizes customer centricity, teamwork, and continuous process improvement, Performance, Passion, Innovation, Teamwork, Integrity, Respect
To their Romanian centre they are looking for an IT Transition Manager
Based on the business growth in Romania, the number of business process transitions from various project to the client delivery center has increased significantly, therefore a new challenging opportunity has been created to work with the clients and Operations teams end-to-end in all IT aspects.
Why to apply?
??? Excellent chance to work with a progressive international company
??? Long distance recruitment process
??? Competitive salary
??? Strong benefits package
??? Multinational working environment
??? Realistic opportunities to develop within the organization
??? And many many more
IT Transition Manager
Main Responsibilities:
??? Supporting various process transitions end to end from the client environment to operation and act a single point of contact for the IT area
??? Being involved in IT aspects from participating in RFP, Solution Identification discussions through the actual process transition till go-live / handover to IT operations team
??? Work closely together with the business leaders to understand their needs and suggest different solutions
??? Document implemented systems and processes
??? Plan and lead IT improvement projects during the process transition
??? Follow up the problem resolution and if necessary intervene until it gets resolved
??? During the transition, cooperate with other IT teams for ensuring smooth operation after go-live
??? Keep contacts with vendors and service providers
??? Deploy monitoring tools to ensure proactive prevention against system failures
??? Work on standardization together with the customer in a heterogeneous environment
Candidate profile:
??? Technical University or University of Economics / Business with IT minor and certifications
??? Experience in supporting ERP applications and / or IT Infrastructure elements
??? Excellent English Skills
??? Knowledge of voice solutions (PBX, Call flow, ACD)
??? Understanding of different network components (LAN, WAN, Firewall, Router, Switch, MPLS)
??? Knowledge of MS Windows based system architecture (Windows, Office, etc.)
??? Good communications skills
??? Strong ???can do??? attitude
??? Strong business acumen
100???s of jobs available for multilingual candidates at ALL levels in ALL areas
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Meghen Group is the leading global expert in contact centre recruitment. With over 10 years experience of recruiting roles for some of the largest global leaders, throughout Europe, we understand the needs of the markets in which we operate in.