06-02-2008 | EXPIRA LA 07-03-2008
Job expirat
Job 1: Inbound Email Operations
Responsibilities:
The Inbound Email Operations, as a member of the Maintenance & Operations Team, plays an important role in ensuring the customers are contacted in relations to their inquiries. This position will provide numerous challenges and will enable interaction with employees at all levels, in all countries.
The main responsibilities are:
- Communicate on daily basis with the Email Routing team;
- Send Customer responses to resolve inquiries;
- Investigate solutions to problems if necessary and follow up with customers;
- Communicate web improvements when received through the email channels;
- Monitoring of the Contact mailbox, route and respond where required;
- Provide a personal service to customers;
- Status updates to Operations Manager.
Job 2: Content Administrator
Responsibilities:
The Content Administrator is responsible to execute the Content Managements activities for his/hers designated region, by populating the application with chunks for all products in the concerned business, with the expected quality (time, completeness, accuracy).
To do this, he/she relies on the work prepared by the Content Specialist:
- Execute Content Management activities respecting the planning;
- Work closely with the Content Specialist to ensure overall planning and tasks execution;
- Escalate to Content Specialist in case of problem;
- Execute Quality defined tasks;
- Control consistency between business rules and NPI;
- Follow the planning prepared by the Content Specialist;
- Execute the processes validated by the Content Specialist and approved by the Operation manager;
- Initiate Crystal, collaborate in the data acquisition, data validation and translation & localization;
- Report immediately to his/hers Content Specialist all the problems he plans, especially:
- Quality problem (strange of suspect content);
- Lack of responsiveness from a stakeholder (support, business, Product Manager);
- Delay in any aspect -Report to the Content Specialist the new needs (new functionalities, development);
- Use the standard application report to check the content quality.
Job 1: Inbound Email Operations
Candidate's profile:
- High school graduate, optional college or university degree;
- Excellent English communication skills – written and spoken;
- Second foreign language would represent a plus;
- Able to manage time effectively and prioritize tasks;
- Willingness to help and find creative solutions where needed;
- Self motivated, enthusiastic and able to work under pressure;
- Interpersonal skills, reliable and fast learner;
- Experience with routing systems (Kana, Brightware) is an advantage, but not a requirement)
Job 2: Content Administrator
Candidate's Profile:
- Bachelor’s or undergraduate degree in Information Systems or Content Management;
- Microsoft Office skills (Excel, Word, Outlook);
- Fluency in English and excellent communication skills both verbal & written;
- Technical sensibility (database, content, web) is a plus;
- Self motivated, enthusiastic and able to work under pressure unsupervised;
- Organized, able to manage time effectively and prioritize tasks;
- Team work, ability to multitask and to effectively and creatively solve problems;
- Rigor, accuracy and flexibility.
Attractive salary package and development opportunities in an international environment.
CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS
While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!
We are : APT Resources & Services SRL (www.apt.ro)
Our goal is it to supply our customers with a good consultation and a helpful assistance
Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow .
