20-10-2015 | EXPIRA LA 19-11-2015
Job expirat
The Client Service&Support team is the key point in the interaction with our clients. This position requires handling calls and emails from the clients, resolving product and service problems.
JOB REQUIREMENTS
Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
Provide the clients with information regarding the status of their incidents
Report technical problems following specific procedures
SKILLS AND EXPERIENCE
– proficient level
English - working language level
Very good computer skills, excellent knowledge of MS Office applications
Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
Excellent team player as well as independent worker, cross-cultural communication skills are a plus
Why MOOD?
Professional, multicultural, open and friendly working environment
Opportunity to learn new things and develop communication and technical skills (training provided)
Flexible work schedule
Health insurance package
Motivating salary – 3 year salary plan
Producere de solutii informatice destinate schimburilor de informatii intre marile lanturi comerciale
