25-02-2016 | EXPIRA LA 26-03-2016
Job expirat
• Take in charge new incidents (inbound calls. emails). put them into the ticketing system and then provide support following troubleshooting procedures and using specific
applications
• Follow up incidents where necessary (call back the clients.
communicate with the internal departments on escalated
issues)
• Provide the clients with information regarding the status of their incidents
• Report technical problems following specific procedures
• German — proficient level
• English - working language level
• Very good computer skills. excellent knowledge of MS Office applications
• Responsible. well organized. extremely thorough. open. assertive. proactive. analytical and logical person
• Excellent team player as well as independent worker. cross-cultural communication skills are a plus
• Professional, multicultural. open and friendly working environment
• Opportunity to learn new things and develop communication and technical skills (training provided)
• Flexible work schedule
• Health insurance package
• Motivating salary
Producere de solutii informatice destinate schimburilor de informatii intre marile lanturi comerciale
