Job expirat
Junior Helpdesk Officer, Bucharest, RO
Location: Bucharest
Position: Helpdesk Officer – full time
Department: IT
Period: Unlimited
Tasks and Responsibilities:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Use the dedicated ticketing system to record all customer interactions into service work-info notes
• Prioritizing work to resolve complex support issues
• Establishing a high level of personal credibility and building strong relationships
• Respond to queries either in person or over the phone
• Ask questions to determine nature of issues
• Install, modify, and repair computer hardware and software.
• Resolve technical problems with Local Area Networks (LAN) and other systems.
• Follow up with internal customers to ensure issue has been resolved.
• Documenting, reviewing, and improving existing or new procedures and workflows.
• Other activities and projects specific to the department
Job requirements:
• University degree
• Good written and spoken English
• Interest in in informatics
• Good knowledge of MS Office 2010 and Windows 7
• Customer focused
• Good stress tolerance ability
• Positive attitude
• Team oriented
• Committed to excellence
If you are selected, then you will have the following BENEFITS
• Life and surgical insurance;
• The 13th salary paid in December;
• 500 Ron monthly bonus ( a flexible scheme from which you can choose meal tickets, gift tickets, transport deduction, dentist pass, Regina Maria pass, etc);
• Scandinavian working environment;
• Flexible working hours plus 2 days working from home.
ITspec Recruitment is one of the IT&C recruitment and selection consultancy in Romania, willing to set up healthy boundaries for both clients' and candidates' interests. We are providing various roles and technical expertise levels for international projects, therefore show our contribution for helping companies around the world deal with the scarcity of IT specialists.
We are highly passionate and entirely responsible about our work, keeping an eye open for talented specialists at all times and always enthusiastic to develop potential partnerships whenever possible.