Job expirat
RESPONSIBILITIES:
* The candidate will coordinate our soon to be 24/7 NOC team in order to make sure they perform their tasks according to our internal procedures
* The NOC Manager will act as an escalation point for every trouble ticket that isn’t resolved on time or is not resolved as asked by the customer or the internal team
* The NOC Manager will make sure the desired SLAs for tickets responses / resolution are met by the NOC team
* The NOC Manager will work closely with other departments in the company: sales, financial, etc. and will provide support to these departments
* The NOC Manager will analyze the performance of all the NOC Engineers and will evaluate their work monthly
* The NOC Manager will be responsible for developing and implementing working procedures within the team and will follow up to improve them (the procedures will be developed together with the CTO and the other team leaders in the company)
* The NOC Manager will be responsible for new technical interconnections with new customers or vendors or act as an escalation point for these tasks
* Managing the projects in the technical team with each team member (assigning, managing and follow-up)
* The NOC Manager will be managed directly by the CTO
* The NOC Manager will manage a team of NOC engineers which perform the following daily activities:
- Monitor Company’s network
- Respond and resolve customer trouble tickets
- Troubleshooting of customer issues or escalate them if needed
- Update our trouble ticketing system with all necessary information
- Making test calls through our voice network making sure we offer the highest call quality possible to our customers
- Monitoring quality of service offered to our clients for certain services (especially for our core services) and make sure certain quality criteria are met
IDEAL CANDIDATE:
* We are looking for a young, energetic, professional, with experience leading small teams (university degree is a required)
* Likes interacting with people, working in a team
* Wants to focus on a management career
* Must have very good knowledge of written and spoken English
* Must have very good knowledge of the Microsoft Office Suite (outlook, excel)
* The candidate has strong analytical skills and enjoys working with numbers, is very focused on details, has excellent problem solving abilities
* Analytical, conceptual, strategic and planning abilities, self-organized
* Must have worked on shifts and understanding the challenges that arise in these situations
* Must have managed directly at least 4-5 people for a minimum of 1 year as a manager or a team supervisor / leader, ideally in a technology company (not mandatory)
* Must have at least 3 years of working experience
BENEFITS:
* Working in an American company with more open and entrepreneurial values which is looking for a long term win-win relationship between the employer and the employee
* A perfect start for a career in management
* Internal company training in telecommunications and Voice over IP, the future of voice communication
* Fixed salary
* Performance based bonus (monthly and bi-annually based on company profits)
* The possibility to advance on other position inside the company in the future, based on skills
* Working in a very young team, that loves working hard but having fun also
* Coordinating a team of 5 to 10 engineers daily
* We encourage our team members to be creative, and we try to be as flexible as possible in everything we do, especially when it comes to new ideas improving how we work.
* Work laptop
* Management training outside the company
* Flexible working location (it is possible to work remotely when needed).
Details: www.qlt.ro
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