24-04-2013 | EXPIRA LA 24-05-2013
Job expirat
Deliver Remote Technical Support Services in French:
Providing initial remote technical software & hardware support to clients;
Monitor servers’ performance and availability;
Analyzing problems/situations, understanding problem impact on the business;
Applying problem solving techniques;
Incident handling;
Maintaining positive relationships even in severe and pressurized situations;
Performing problem management and end-to-end problem ownership;
Logging all related activities for each customer query and handling data securely;
Employing standard support delivery methodologies and tools;
Provide technical assistance in French language;
Participating in shifts.
French and English fluent (both written and verbal);
Knowledge on at least one of : Windows Server, Citrix, VMWare, Linux/Unix, AIX, AS400, Networking, Active Directory, databases (DB2, Oracle, MSSQL), SAN;
Knowledge and understanding of network applications, web servers, email servers, firewalls, file shares, print servers;
Remote support know-how;
Excellent communication and listening skills;
Team player;
Willingness to travel.
The opportunity to develop a career within a stable multinational environment;
Motivating salary;
Meal tickets;
Medical insurance;
25 days Annual Vacation;
Bonuses based on performance.
Do you want to be part of an international team, with a dynamic work environment, more than 4,000 employees across the world, professionalism, commitment to technical excellence and client service?
Founded in 1993 and listed on the Swiss Stock Exchange, Temenos Group AG is the market leading provider of banking software systems to retail, corporate, universal, private, Islamic and microfinance & community banks. Headquartered in Geneva with 64 offices worldwide, Temenos serves over 1,200 financial institutions in more than 125 countries across the world.
For more information please visit www.temenos.com.
