Job expirat
The scope of this role will be working with the client to develop a single major learning program or skill area curriculum.
Key activities include:
• Coordination of monthly report creation with internal support Team;
• Coordination of Root cause Analysis for any deviations from SLA and KPIs;
• Support of capacity planning across the team;
• Preparation and follow-up of Operational improvement measures;
• Facilitation of weekly Operational Call;
• Status tracking of Improvement initiatives (E.g. Process Improvements);
• Cross-Team coordination of Process improvements;
• Coordination with Xerox PMO for tracking larger Projects;
• Tracking and reporting of Change request status;
• Escalation of issues to responsible Team Leads and Account Manager, as applicable.
• 5-7 years experience in Learning and Development, and/or substantial operational experience in the petrochemical industry;
• 5 years of experience in Performance measurement;
• Experience in activity tracking;
• University Degree;
• Strong analytical skills;
• Strong communication skills;
• High level of structured thinking;
• Project management skills;
• Fluent in English.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
