20-11-2012 | EXPIRA LA 20-12-2012
Job expirat
Role Purpose To lead and coach highly motivated client service professionals to drive client value and achieve the agreed revenue, profitability and client satisfaction targets for assigned clients
RESPONSABILITIES
Client Management
1. Drive client value for assigned clients by developing and implementing client plans that fully supports the clients’ own objectives and deliver growth for the company
2. Ensure execution of the day-to-day management of assigned clients within the framework of the agreed account plans and that client expectations are managed with regard to service levels.
3. Lead key negotiations with clients as required and ensure client contracts comply with company policy and legal requirements.
4. Effectively manages client workload requirements between team members and other support groups
5. Leads own team to deliver thought provoking presentations to Board level/senior client personnel, including diagnoses of issues, recommendations for action and related advice that are aligned to client objectives and that have quantifiable value for the client.
6. Align activities with relevant ICD for clients as appropriate
People Management
7. Coaches own team to provide proactive analysis to client(s), thought provoking presentations and add value to their client relationships through their industry knowledge
8. Ensures team members are appropriately recruited and trained to achieve results using appropriate processes and tools.
9. Motivates direct reports to achieve all company’s key performance indicators and ensure they are appropriately rewarded and recognised for their contribution.
10. Fulfils internal requirements and processes relating to your team as required. (e.g. Complete forecasting and budgeting processes)
Relationship Management
11. Engages with clients and develop clients relationships at senior levels to ensure future retention of business
12. Promotes the company externally through participation at client seminars, client events, conferences and similar external events.
Business Performance
13. Provides feedback to marketing regarding client needs and challenges processes as necessary to meet clients needs.
Knowledge and Skills
• 5 - 7 years Client Service experience
• Solid understanding of FMCG industry and trends
• Extensive knowledge of products and services, matched by through understanding of client business needs, market trends
• Knowledge of other areas of the business
• Strong people management skills – demonstrated ability to achieve results through others, to motivate and inspire and to coach individuals to develop/realise their full potential
• Sound knowledge of how to apply core processes to achieve results
• Good judgement and sound decision-making, resolving problems in a highly client-focused fashion
• Excellent interpersonal skills – good record of senior client relationship development
• Negotiation skills
• Keeps updated on business practices and processes generally.
Furnizam solutii extinse pentru proiecte de Resurse Umane inca din 2005. Adaptam cu succes noile tendinte in domeniul Resurselor Umane si utilizam creativ oportunitatile pe care le ofera mediul economic pentru atingerea target-urilor comerciale si de comunicare ale partenerilor nostri.
Munca noastra include solutii bazate pe analize si experienta, programe de implementare a strategiilor de retentie si motivare personal adaptate fiecarui partener, analize complete ale profilurilor candidatilor, selectia strategiei optime pentru implementarea fiecarui proiect, evaluarea si monitorizarea eficientei solutiilor propuse.
Aceasta se traduce in programe inteligente sustinute prin baze de date complete si complexe, aplicatii web, portaluri de informare si socializare, baterii de teste concepute si implementate impreuna cu fiecare dintre parteneri, campanii de marketing online si head-hunting.
Misiune: sa contribuim la indeplinirea obiectivelor partenerilor nostri prin abordarea celui mai important capital al oricarei companii; cel intelectual!
