Job expirat
• Will be accountable for the client satisfaction and employees under his/her Project in a degree which depends on the scale of the project and the his/her role within the project team
• Participate in the establishment and development of the functions in his team
• Ensures delivery of commercial aspects of the outsourcing projects, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
• Initiate, design and implement business process excellence improvements
• Design and implement the procedures and principles for how the team will operate on a daily basis
• Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee the operation
• Work with the Accenture Business Lead to define the detailed procedures and approach for migrating and transitioning deals from the client's business units to Accenture delivery Center
• Identification and implementation of procedural and policy improvements on an ongoing basis
• Allocate resources and responsibilities within team to deliver business results
• Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs
• He / she should be able to guide the team and manager as and when required
• On time delivery of all tasks/items he/she is owning
Broad understanding of Outsourcing Operations
• In depth experience of managing change within a commercial environment and knowledge of techniques for successful change management
• Broad knowledge in the Client Management arena - experience of relationship building; business management and knowledge (finance, commercial awareness and understanding of budgets and planning)
• Experience of successful project management within business transition, transformation or systems projects
• Ability to understand and interpret complex client challenges and identify service improvement initiatives
• High degree of problem solving and analytical capability
• Excellent communication skills
• Team player
• Fluent in English
• Fluent in a second European language (Italian, Spanish, French, etc.) is an advantage
Bring your talent and passion to Accenture - sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world's leading companies providing consulting, technology and outsourcing services, with approximately 281,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees' development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills, visit our careers website accenture.ro/cariere and our Facebook page facebook.com/accenture in romania.
