08-05-2014 | EXPIRA LA 07-06-2014
Job expirat
The Client Service&Support team is the key point in the interaction with our clients. This position requires handling calls and emails from the clients, resolving product and service problems.
JOB REQUIREMENTS
* Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
* Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
* Provide the clients with information regarding the status of their incidents
* Report technical problems following specific procedures
* English – proficient level
* Very good computer skills, excellent knowledge of MS Office applications
* Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
* Excellent team player as well as independent worker, cross-cultural communication skills are a plus
* Professional, multicultural, open and friendly working environment
* Opportunity to learn new things and develop communication and technical skills (training provided)
* Flexible work schedule
* Health insurance package
* Motivating salary – 3 year salary plan
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