Job expirat
Do you like problem solving? Does client satisfaction mean a lot to you?
Job Objectives:
Offer high quality client assistance and ticket monitoring.
Responsibilities:
Offer high quality client service and monitoring
Proactive involvement towards clients and providers
Offer e-mail / chat support for providers and clients through Skype and web-chat
Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3
Be single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3
Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client
Keep an orderly track and update the monitoring system with any new services provided to the clients
Create and keep a track of troubleshooting procedures/processes and ask for automation or required trainings from Level 3 Support team
Learn, develop professionally and get involved in solving more complex tickets (domains, settings of DNS/rDNS, advanced check-ups for clients, etc.)
Great candidates will:
Have the desire to start and develop a career in IT industry – Networking
Already have a great interest and some basic knowledge of Networking and Linux (Cisco CCNA or Linux course would be a considerable plus)
Be great communicators and have proactive customer skills
Have great speaking and writing English skills
Love the flexibility of working in multiple shifts
Enjoy being a part of a great team and culture
A well-deserved salary
Flexible schedule in line with on-call demands of the job
Quarterly performance bonus
“Employee of the month” performance bonus
Referral bonus for getting your friends to work with us
“Birthday Bash at the Wheel of Fortune” (it’s weird but you want it, trust us)
Medical coverage to keep you healthy
Holiday bonification twice a year to keep you happy
Career improvement trainings and workshops to make you smarter
OTHER PERKS:
“Jingle and Mingle” & “Fun in the sun” – the best company parties you’ve ever seen
We hold a cool event every month
Each team goes on outings to keep that flame alive
We have fresh fruit and vegetables, along with coffee and tea to keep that brain in top shape
The onsite snack dispenser is here for those moments when all you need is chocolate
Well, if you’re reading this it means that now we need to woo you. So here goes…
Our projects are smart, so you’ll never get bored. Our office is dashing, the team is witty, creative and fun. That means you’ll get to spend your time productively in a relaxed environment. We love bright people with cool personalities and we also encourage an out-of-the-box mindset. If you feel you’re positively unique, you’ll fit right in.
What do we do, you ask? We provide technological resources for the digital advertising industry. Collaboration and communication between departments is key, allowing us to provide the smoothest solutions to every individual marketing campaign that comes our way.
And to end this description with a typical “blind date cliché” but an unquestionably true one: WE DO WHAT WE LOVE AND WE LOVE WHAT WE DO!
If you’re ready to spice things up a notch, apply for one of our open positions and go to emiadotcom to get to know us a little better.