Job expirat
As a Network Operation Centre Technician (NOC) you will be in charge of…
- Performing monitoring check routines on the customers’ applications and tools;
- Promptly react and response to alerts of the monitoring platform when received; handle and solve technical issues prior to escalate to customers’ engineers;
- Reviewing trouble tickets via a ticketing platform, providing the appropriate answers and if needed converse directly with the client while keeping a overall watch over client’s network;
- Additional responsibilities will include providing customer support for cross projects shared through the shifts overlapping with NOC support.
- Resolving effectively and timely the incoming incidents (email and phone) to build customer satisfaction and loyalty;
- Efficiently coordinating the communication with the Escalations Management Team for more complex incidents to ensure problem resolution
Conectys is looking to take on board, for its headquarters in Bucharest, a motivated NOC Technician with customer support skills. The new colleague we are looking for to join our team is ambitious, organized, detail-oriented and customer focused.
Consequently, if you are…
- Enthusiastic, self-determined, and sociable;
- A good team player;
- Looking for new professional challenges;
- A quick learner eager to develop and adapt to other cultures, values, ways of thinking;
- Available to work full time from Monday to Friday 10AM to 7PM
And if you have…
- Excellent English skills (writing and speaking) + any other international language would be a plus;
- University Degree, preferable: Electronics, Telecommunication or Information Technology;
- Demonstrated ability to effectively and efficiently resolve customer requests;
- Medium knowledge and understanding of LINUX CONSOLE.
- Ability to identify, analyze and interpret errors in logs.
- Knowledge of shell programming (bash): ability to create, search and adapt scripts.
- Experience in a monitoring platform (Syslog, Splunk, WebTrends, etc.) - advantage.
- Additional programming or scripting skills of any kind - advantage.
Then…
We are looking forward to hear from you as you might be our new colleague!
- Paid training
- Professional work place and development opportunities
- A young and dynamic atmosphere
- Financial rewards according to you performance and involvement
Want to join us? Send us your application now!
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Support, Technical Support, Virtual Assistant, Network Operations Centre, Data Research Services, Risk Compliance and Know Your Customer services.
We service all industries and we have particular strength in the Gaming, Media, Consumer Electronics, Telecommunications, Medical, Social Media, Online Commerce and Financial industries.
We offer all our services 24 / 7 / 365 in over 20 languages, including but not limited to English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish and Danish. Our language coverage makes us especially strong in Europe and the Americas.
Is Conectys for you? Do our quick test right here and now:
YOU:
- Are Dynamic, Flexible
- Are Hungry to Learn
- Are Honest and Transparent
- Speak and Write two or three Languages Fluently (yes, we will test you!)
- Love our Core Values
Did you pass? Congratulations, we really want to talk to you! Apply Now!
