Job expirat
-Manages customer backlog to ensure that appropriate actions are taken to deliver orders according to business need
-Provide backlog analysis and summary report to customer and account team if and when required
-Coordinates customer’s change requests
-Ensures all orders are invoiced and closed in the systems
-Keeps the volume of financial disputes to a minimum and actively works to closing as soon as possible them once they appear
-Helps maximizing the revenue on the accounts in quarter ends through collaborations with all involved stakeholders
-Provides consultancy and guidance to customer on order management cycle (via phone / email) and ensures customer is aware of the order acceptance policy
-Ensures all direct customer inquiries are acknowledged within 4 hours, including “status update of no-status-update”
-Own all order related escalations, regardless of the level they have reached
•degree level education
•experience in customer interaction
•experience in working with multiple countries/sub- regions at a high level of complexity
•fluency in English and Polish, Czech/Slovak, Russian, Turkish, Swedish, Norwegian, Danish, German, Italian, French
•fluency in supported country’s language– where applicable
•medium/advanced Microsoft Office tools knowledge
COMPETENCIES:
•Customer oriented – keep always a customer focus
•Team spirit
•Flexibility and adaptability
•Strong analytical skills
•Ability to work and multitask under pressure
•Meet agreed deadlines for action
•Deliver quality outputs
•Able to work independent with limited external help
•Oriented towards continuous improvement
•Ability to prioritize workload, and manage a high volume of work with accuracy
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
