Job expirat
Communications Marketing Services provide clients with a range of services to help them deliver cost effective and efficient communication to deliver the desired outcomes from their own customers. This includes print management, data management translation, content and project management.
CMS is part of the Xerox Business Services groups one of the world’s largest BPO & ITO Providers.
To support growth CMS Europe is expanding to create an operations centre in Bucharest. This role will be responsible for the set- up, build and management of this centre of excellence that will provide excellent client services through a highly skilled workforce.
Responsibilities:
As part of the CMS Europe Shared Service Delivery office accountable for the recruitment training and on-going management of operations. In order to meet customer requirements
Lead and set up the infrastructure to meet operational requires in conjunction with colleagues
Establish operational management standards including but not limited to training customer service standards and measurement, training & people management , capacity and contingency planning
Develop external relationships and networks to ensure a supply of talented resources to meet resource demands
Manage financial performance to meet budgets
Lead the operation to deliver client excellence
Essential:
Operations management within a Customer Service environment
Excellent communication skills including verbal and written English language
Self starter who is able to operate effectively in a virtual environment
Change management and programme delivery
Desirable:
Flexible
‘Can do’ attitude
Ability to work under pressure
Ability to adapt to change in the workplace
Problem solving skills
Customer relationship building
Prioritisation & Negotiation skills
Customer Focus
Personal resilience
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
