Job expirat
The operations manager is responsible for ensuring that all operational activities being undertaken in relation to TSS (Temenos Software Services) cloud services are performed in accordance with industry best practice (such as ITIL) to the standards defined in the relevant policies in order to meet the contractual service level commitments to our clients.
The TSS operations manager will be responsible for building capabilities that support the growth of TSS operations and services whilst controlling costs and optimizing revenue. This role will require frequent travel.
Responsibilities:
- Define, implement, monitor and improve TSS operational policies and processes to deliver required service level commitments and in line with industry best practice.
- Create and manage an operational service calendar, covering all TSS operational activities that need to be carried out on a regular, scheduled basis.
- Create and manage an operational service calendar for each of the TSS services, including all service and client facing activities that need to be carried out on a regular, scheduled basis.
- Represent the TSS service to clients and partners through the performance of monthly service reviews, to include reviews of performance against defined service levels, actions to be taken against any key risks / issues and the client’s future requirements from the service.
- Engage with the Temenos IT audit team to ensure that services are designed and operated in accordance with internal and external security controls.
- Work with internal teams to define, document, publish and maintain standard operational procedures for us in the technical and business operations of services, ensuring reputability and standardization of processes and procedures.
- Develop, implement and maintain a client facing portal area for TSS cloud services, providing client’s with access to knowledge, information, notifications, and the request capabilities that improve their ability to interact with TSS whilst decreasing the resource requirements for TSS to support those clients.
- Engage with internal and external stakeholders during the design and implementation of new services to ensure that operational requirements are defined, documented, delivered and assured as part of the implementation life cycle.
- Ensure that the functional and / or hierarchical escalation of incidents can be supported by all teams involved in the first, second and third line support of TSS services, including reviewing shift, on-call, scheduling of resources with the appropriate team managers.
- Develop, implement, monitor, test and improve the business continuity plan for TSS in order to ensure the ongoing provision of critical services.
- Work with internal and external stakeholders involved in the support of services to improve the ability to detect, diagnose, determine and resolve incident, through the use of proactive monitoring, and providing access to monitoring data and standard response actions to higher levels of the support hierarchy.
- Manage and maintain a register of key risks and issues in relation to the operation of TSS services, including the development and management of action plans to mitigate / address those risks and issues.
- Support and extend the use of industry standard certification to provide internal and external assurance around the standard and maturity of TSS operational activities.
- Educational & Proficiency level: Minimum of 6 years of experience in operations management, ideally in a banking environment.
- Technical knowledge: Market standard operational frameworks and standards (ITIL, ISO20000, ISO27k).
- Languages: English. (Optional: Spanish, French).
- Full understanding of P&L management;
- Having more than 6 years as project manager in the implementation banking software, from the
software vendor side.
- Demonstrable good track records.
What are your benefits?
- The opportunity to develop a career within a stable multinational environment;
- Motivating salary;
- Meal tickets;
- Medical insurance;
- Relaxation room (pool table/ ping pong, board games);
- 25 days Annual Vacation;
- Dynamic, young and enthusiastic team.
Do you want to be part of an international team, with a dynamic work environment, more than 4,000 employees across the world, professionalism, commitment to technical excellence and client service?
Founded in 1993 and listed on the Swiss Stock Exchange, Temenos Group AG is the market leading provider of banking software systems to retail, corporate, universal, private, Islamic and microfinance & community banks. Headquartered in Geneva with 64 offices worldwide, Temenos serves over 1,200 financial institutions in more than 125 countries across the world.
For more information please visit www.temenos.com.
