Job expirat
People:
* People management – Ensuring Retention metrics are met and employee satisfaction scores are delivered via practicing people leadership skills and implementing HR best practices and initiatives
* Being part of people initiatives organized by HR team and owning delivering on the same
* Monthly, Quarterly and Yearly Individual Performance discussions and appraisal
* Developing development action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members
* Owning and facilitating team meetings daily for better process performance and enhancement
* Conflict Management and resolving issues not only within team, but also inter-team and cross functional
* Maintain discipline and positive behavior / environment in the team
* Own 100% accurate and timely inputs for the team they supervise for salary, leaves and incentives and other HR systems like employee health and safety regulations, etc.
* Own organization of motivational programs for team members
* Participating in selection of new team members or hires within Genpact
* Ensuring Learning Path for all team members is completed within deadlines
Profitability:
* Input and maintain data in all HR and Finance related tools to ensure right billing
* Drive productivity improvements within operations
* Farm new opportunities for revenue enhancement or cost reduction
OTHER responsIBILITIES
* Successfully graduating the training plan attached to the position and the tasks;
* Training other team members regarding the daily tasks whenever necessary and requested by the manager;
* Updating the working procedures periodically;
REQUIERED WORK EXPERIENCE
* 4+ experience in team management;
* Relevant team management experience – over 10 people ;
* Previous experience in a BPO/Call Center/Shared Services environment (represents and advantage);
* Project Management skills with skills on time and budget control;
* Relevant industry experience for the position applied;
REQUIERED EDUCATIONAL BACKGROUND
* University graduate (relevant studies);
OTHERS
* Proven ability to strategize, influence, communicate and execute complex initiatives;
* Proven ability to manage large clients and lead large team towards meeting the agreed SLA’s with the client and drive improvement projects to continuously enhance customer satisfaction;
* Demonstrated strong analytical, problem solving and project management skills;
* Self-motivated, high-energy levels and works well under strict deadlines;
* Ability to manage the Quality expectations of the customer and assist the Operations team to deliver them;
Career impact with Genpact!
Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".
Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
