Job expirat
The Game Master’s mission is to be the official voice of the MMO and to serve as the first point of contact for the community.
Responsibilities:
• Managing the Moderators
• Executing the Community Manager’s strategic planning
• Establishing an atmosphere of trust and a sense of belonging within the community
Tasks:
o Creates and adds new content to the game’s website
o Composes official posts, change logs, press releases and development diaries on the forum
o Recruits, coordinates, quality checks and motivates the Moderators
o Composes a regular report for the Community Management and Development Team based on the feedback of the Moderator Team
o Develops training methods and material in order to increase the overall efficiency of the Moderator Team in cooperation with the Instruction Team
o Creates and updates rules of conduct for the community
o Monitors the game’s performance and policy violations
o Informs the community about technical issues and downtimes
o Regularly communicates with the Community Management, the Support Team and the Development Team.
o Organizes and executes community events
o Offers in-game related advice via chat/forum and if necessary forwards the player directly to the Support Team
o Gathers feedback on bugs, features and improvements suggested by the community
o Communicates potential exploits and game breakers (blockers) / hacks / cheats to the Development Team and QA Team in order to resolve these issues
o Shares the players’ feedback with the Community Management and the Support Team to improve the development process
o Checks, understands, anticipates and reacts to the community’s mood.
o Offers relevant feedback on player profiles to the Support Team
o Handles/acts as an important back-up person for special issues handled by Support Team
o Handles the game-related content on Social Media sites
o Works with metrics to establish a certain level of service (response time, quality…)
- Gamer, enthusiastic and knowledgeable about games
- Excellent verbal, written communication and presentation abilities
- Very good command of English
- Very good command of Polish
- Strong customer service skills
- Good organization and time management skills
- Multitasking and comfortable working in a dynamic environment
- Good PC knowledge - Microsoft programs including MS Word, Excel and Outlook.
- Computer game industry experience is a plus
Professional working environment
Career opportunities
Motivating salary
Project bonuses
Meal tickets
Medical services
Fitness and relaxation area
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
