13-04-2012 | EXPIRA LA 13-05-2012
Job expirat
Job Purpose:
1.Assuring a rapid processing of profile changes / internal and external clients offers, including new contract activations, implementing the new retention offers
2.Keeping the customers constantly informed on the status of their requests
3.Offering assistance and support to other departments (Sales, Help-line, Retention) regarding the status of the changes requests and offer implementation
4.Monitoring and managing the specific vantive inboxes and the EDP work flows
5.Constant checking and corrections to unprocessed or wrong processed changes (failed or partial failed changes, registering and monitoring cases for special situations)
6.Filtering the customers’ requests and register them in the specific data base or redirectiong them to other ORO departments
7.Correctly activate all contracts received for new or existing customers regardless the receiving way (Fax, EPOS)
8.Offering support for other internal departaments, reporting and finding solutions for special situations that might appear.
8.Verifying payment proofs in CRM for suspended numbers and reconection of them
Profesional knowledge:
Customer Service Experience
CRM and billing system knowledge
Experience and education:
University degree or student
Specific Skills :
Analytical thinking
Conflict management
Customer focus
Diagnose and propose a solution
Initiative and pro-activity
Problem-solving
Teamwork
Communication skills
Ability to Deliver Results
Rigour
Orange is the leader of the mobile telecommunications market with 10.809.000 customers. Orange Romania is part of France Telecom - Orange, one of the world’s leading telecommunications operators with over 180 million customers on five continents.
Orange means much more than technology, mobile telephony or GSM networks. It is a brand created to make human communication simpler and to bring value to the communities where it operates. The France Telecom - Orange Group has a well-defined corporate responsibility strategy, whereby we ensure that our work is carried out responsibly. Indeed corporate responsibility lies at the core of our brand’s values, which in turn represent who we are and how we do business.
If you want to build the Orange experience and join a great team, send
us your CV by applying online at www.orange.ro/jobs.
