Job expirat
Have you ever thought what happens after you book a flight ticket? If you want to find out what is behind the process and make a career out of it, join Tripsta!
We are one of the largest Online Travel Agency in Europe, all our technology and services are developed and operated in house, we work with not one, but three Global Distribution Systems (booking platforms/GDS), we are a great team, young in spirit but full of knowledge, and we are looking for a new colleague to join us on our journey to help people find the best way to travel.
As a ticketing agent you will be responsible for providing guidance and assistance to the passengers via phone and/or e-mail in any inquiries they might have regarding their reservation.
The right candidate should be able to ensure that all our customers will have a pleasant and smooth booking experience.
We are looking for new colleagues to join our Passenger Service Center in the 24/7 English Support Team, Spanish Team, Italian Team, French Team and Arabic Team.
This is a full-time position and the 24/7 English team role includes rotating shifts, during the day, night and weekends to ensure a 24/7, all year long support for the passengers.
Responsibilities
• Handling inbound calls and/or e-mails concerning flight tickets;
• Processing online reservations, issuing tickets and handling booking changes and cancellations;
• Processing credit card transactions.
Required Skills
• Fluent in English, spoken and written;
• Strong communication skills (oral and written);
• Customer oriented;
• Knowledge of PC (MS Office, Internet);
• Ability to work with numerous systems at the same time;
• Positive attitude and flexibility;
• Strong team working and interpersonal skills.
Desired Skills
• Studies in Tourism;
• Previous experience in a travel agency;
• Knowledge of Global Distribution Systems (Amadeus, Worldspan, Sabre).
We Offer
• Growing opportunities, working in an international young company;
• Trainings from basic GDS training to advanced ticketing with the help of our trainer;
• Bonus scheme based on qualitative and quantitative KPIs (according to the department bonus scheme terms and conditions);
• Private medical insurance;
In 2005, two restless entrepreneurs founded a startup initially called Travelplanet24 in the heart of one of the world’s travel hot spots, Athens, Greece.
Today we are one of the largest Online Travel Agency in Europe (600 million euro revenue, 300 employees, offices in Greece and Romania).
Our brands Tripsta, Airtickets and Travelplanet24 are preferred by more than a million loyal travelers throughout 45 global markets that we presently operate in.
With offices in Bucharest and Athens, our committed team of almost 300 passionate travel geniuses ensure that our passengers reach their destination with guaranteed low prices and dedicated support.
We are committed to helping people find the best way to travel and we are passionate, restless, agile and accountable in achieving that.