Job expirat
BUSINESS ENVIRONMENT
The Reporting Specialist I will be working within the World Wide Sales Operations organization, specifically in the EMEA Sales Operations organization. This organization is responsible for supporting Sales in EMEA, by providing a solid platform for them to work productively and effectively on. The department in which the Reporting Specialist will be working is for reporting based on this environment, at EMEA level but also in the countries/sub-regions and alignment with worldwide initiatives.
MISSION
The Reporting Optimization and Capability Support Team supports the business by providing and analyzing business information for EMEA region but also in the countries/sub-regions and alignment with worldwide initiatives.
The output of the work consists of reports which synthesize business information concerning the activities within the Sales and Sales Operations Organizations, scorecards and specific analysis based on these.
OBJECTIVES
• Acquire moderate tool and processes skills in order to be able to complete routine to moderate complex tasks (general knowledge about the processes deployed within the Sales Operations organization at EMEA and at country specific levels, as well as detailed knowledge of reporting processes and tools to be able to create and maintain reports, scorecards and dashboards – Business Objects, EDW/Yotta, Siebel, Eclipse, Smart Quote, Watson, SAS, etc).
• Acquire a good understanding of job requirements and become familiar with company policies and procedures (general knowledge about HP, products and the EMEA Sales Operations organization).
MAIN RESPONSIBILITIES:
(Key Result Areas)
• Manages customer routine to moderately complex reporting requests, ensuring data is retrieved and processed within the agreed timelines.
• Performs data quality checks to ensure that the generated output is of high quality, containing correct and complete data.
• Supports Process Owners in the constant enhancement of ongoing projects by providing strong and successful implementation of the changes that need to be applied.
• Formulates ideas of their own, contributing to process improvements and report optimization and standardization.
• Transfers standardized reports to the off-shore team.
• Creates and maintains documentation for all reports owned, using the standard template and using Epiplex tool to document refresh.
• May provide training or fulfill tasks related to internal and customer communication.
• Handles ad-hoc requests received via Tech Direct tool and responds to customers within the agreed SLA.
Current scope of reporting activities
• Report generation through HP systems of sales forecasting and managing, customer relationship management, pricing, configuration, order processing, etc
• Report generation for internal audit and SOX compliance
• Report generation for the use of different functions involved in Sales and/or Sales Operations
• Report generation for internal use
• Maintenance of existing reporting solutions (ensure recurrent timely refresh, update and generation of completed reports)
• Provides support on own reports and other reports completed within the team
• Answers to business questions related to the reporting assets and environment
Process improvement responsibilities
• Is able to provide the requested report starting from a description of business requirements and customer needs
• Ensures and maintains a solid, efficient and consistent process for generating reports
• Uses experience and knowledge to improve reporting processes used on daily basis
• Proactively looks for and provides solutions to improve day to day business
GENERAL JOB REQUIREMENTS:
(Knowledge, skills, experience)
• Educated to Bachelor degree level
• Strong, proven English language skills – both verbal and written (good command of another foreign language is an advantage)
• Ability to work both independently and in a team and to show initiative
• Ability to work with management
• Medium to advanced Microsoft Office knowledge (Excel and Access)
• Basic level in database knowledge (SQL or PL/ SQL or T-SQL)
• Accountability for tasks assigned
COMPETENCY REQUIREMENTS:
(Behaviour, attitude, abilities)
• Goal Oriented
• Customer oriented – keep customer always in mind
• Hardworking, honest, team player
• Analytic thinking
• Good communication skills (proactive communication, good questioning and listening skills)
• Good understanding of cultural differences
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
