Job expirat
• Manages customer routine to moderately complex reporting requests, ensuring data is retrieved and processed within the agreed timelines.
• Performs data quality checks to ensure that the generated output is of high quality, containing correct and complete data.
• Supports Process Owners in the constant enhancement of ongoing projects by providing strong and successful implementation of the changes that need to be applied.
• Formulates ideas of their own, contributing to process improvements and report optimization and standardization.
• Transfers standardized reports to the off-shore team.
• Creates and maintains documentation for all reports owned, using the standard template and using Epiplex tool to document refresh.
• Handles ad-hoc requests received via Tech Direct tool and responds to customers within the agreed SLA.
• Ensures the monitoring of the operational activities performed within the team and proposes corrective or preventive actions.
• Creates and presents performance dashboards and provides metrics on report production and operational activities.
• Performs internal tools needs assessment and maintenance.
• Contributes to operational process improvement projects.
• Ensures continuity and suggests improvements of operational processes and internal communication.
Current scope of reporting activities
• Report generation through systems of sales forecasting and managing, customer relationship management, pricing, configuration, order processing, etc
• Report generation for internal audit and SOX compliance
• Report generation for the use of different functions involved in Sales and/or Sales Operations
• Report generation for internal use
• Maintenance of existing reporting solutions (ensure recurrent timely refresh, update and generation of completed reports)
• Provides support on own reports and other reports completed within the team
• Answers to business questions related to the reporting assets and environment
• Contributes to operational process improvement and internal communication framework.
GENERAL JOB REQUIREMENTS:
(Knowledge, skills, experience)
• Educated to Bachelor degree level
• Strong, proven English language skills – both verbal and written (good command of another foreign language is an advantage)
• Ability to work both independently and in a team and to show initiative
• Ability to work with management
• Sound Microsoft Office, Access, Excel and SQL knowledge
• Understanding of databases
• Accountability for tasks assigned
COMPETENCY REQUIREMENTS:
(Behaviour, attitude, abilities)
• Goal Oriented
• Customer oriented – keep customer always in mind
• Hardworking, honest, teamplayer
• Analytic thinking
• Good communication skills (proactive communication, good questioning and listening skills)
• Good understanding of cultural difference
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
