Job expirat
Job responsibilities:
1. Animate the community: keep the player longer in the game
- Create in-game content and events
- Moderate/Animate the game: review/validate/moderate in-game content created by players
- Moderate/Animate the official forums (act as Forum Manager dedicated to a game) – For more experienced GMs
- Enforces the game rules and applies the necessary penalties to players who do not obey rules and negatively interfere in the game experience
2. In-game customer service: improve player experience
- Solve in-game issues from players
- Feed global FAQ to ease access to information
- Work with metrics to establish a certain level of service (response time, quality…)
- Monitor many aspects of the online servers, including collection/ verification of bug reports and policy violations
3. Reporting: Improve game & service quality
- Continued game testing, notably on new versions, patches…
- Report on bugs, possible upgrades and suggestions, submitted by players
- Share players feedback with ComDev to improve overall reporting to dev team
Candidate profile:
- Gamer, enthusiastic and knowledgeable about games
- Excellent verbal, written communication and presentation abilities
- Very good command of English
- Very good command Russian
- Strong customer service skills
- Good organization and time management skills
- Multitasking and comfortable working in a dynamic environment
- Good PC knowledge - Microsoft programs including MS Word, Excel and Outlook.
- Computer game industry experience is a plus
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
