Job expirat
Scope of the role:
Operationally responsible for the maintenance of the sale Out and inventory data feeds from across pan European distributors, which fed through to support Xerox processes and for processing the partner payments in eSAP in a timely manner
Main Responsibilities:
• Loading the daily Sale Out & Inventory (SOIR) files managing exceptions and ensuring all data feeds (EDI, CSV, XLS, TXT) are in the correct format/structure.
• To ensure all queries relating to SOIR are dealt with promptly and accurately and within the bounds of the approved SOIR processes
• Responsible for the unmatched reseller process and correction of said data
• Maintaining documentation of the SOIR for monitoring purposes
• Promptly responding to process issues or queries from Internal and External Customers and driving all situations to prompt and timely resolution
• Loading the bi-monthly payment files, managing potential errors by raising Solman tickets and ensuring that the file is in the correct format/structure.
• To ensure all queries from Sales support are answered in the agreed SLA.
• Maintain payment tracker with all references required to identify payments
• Validate with third party if the payments processed in eSAP were successful.
• Assisting with Support issues and engaging in P2 tickets where appropriate
• Knowledge of Microsoft Applications including Word, Excel, Access, Powerpoint and Outlook
• Knowledge of eSAP
• Experience of working in a Channel Business Model would be desirable
• Experience of working in a fast-moving, changing environment would also be desirable
• Ability to assimilate large volumes of data and to analyse this data in order to provide recommendations to the business on relevant metrics
• Excellent analytical skills
• Excellent presentation, planning and organisation skills
• Good customer relations skills
• Able to effectively communicate appropriately within a diverse multi-cultural environment
• Proficient in handling and co-ordinating a multitude of tasks and prioritising workload
• Capable of working under pressure and working proactively to deadlines
• Ability to work alone and as part of a team
• Mature, confident and professional with excellent attention to detail
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
