Job expirat
Responsibilities:
• Establish and maintain effective relationships, for both internal and external clients
• Problem determination and resolution of client issues
• Proactively keep the client up to date and communicate relevant information as required
• Provide ongoing communication to Management regarding processes improvements as well as relevant feedback on products, procedures, price plans, promotions and programs
• Support and provide assistance to internal strategic groups
Essential qualifications:
• A related post-secondary education or equivalent experience
• Experience and/or knowledge of a customer service environment
• Excellent customer service and problem-solving skills
• Strong follow up skills and commitment to Client satisfaction
• Strong English skills
• A positive, friendly attitude displaying willingness and ability to sell
• Ability to negotiate with clients to obtain satisfaction for both ORIEL & the client
• An understanding of the sales process
• Ability to learn and share information with others
• Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks
Assets:
• Experience in any sales or customer service rolEsse
• 1 to 2 years of previous experience in an office environment using business tools preferred
• Experience on an outbound dialer
• Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems
• Familiarity with CRM systems
ORIEL Offers:
A dynamic environment in which to grow and learn and a very attractive salary and bonus package.
Founded in 2014, Oriel is an international company, with offices in London and San Francisco. Our company was founded on the vision that online advertising will be forced to undergo major user driven transformation now and into the forseeable future .