Job expirat
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we’ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together.
HP Customer Support Services manages the end-to-end support services value chain to maximize profitable growth for a wide range of products and solutions.
Currently, we are looking for candidates willing to join a competitive, rewarding business environment for the positions of: SALES SUPPORT ADMINISTRATOR – ENGLISH SPEAKERS
With the following main tasks:
Operational Excellence:
- Ensure that data entry is performed as per given process;
- Ensure that internal partner inputs are considered and taken care of;
- Ensure that close relationship to Front Office Admin teams is kept;
- Ensure that mandatory trainings are covered on time;
- Operational review;
- Internal survey results;
- Error reporting;
Customer Satisfaction
- Contract registration;
- Clear up errors without waiting for delivery inputs, try to avoid reactive
resolution;
- Active relationship management with stakeholders.
Specific role tasks:
- Registration of contracts;
- Final registration of contracts;
- Ongoing contracts changes;
- Handling of renewal process for the customer;
- Operational review;
Other responsibilities
- Operational excellence, customer satisfaction with your dedicated tasks.
- Quality measures of the data in the systems - which are being checked by error
reporting, feedback from the Front Office Administration team, feedback from the customers, supported countries and the local delivery organization.
- Furthermore deadlines for every specific task have to be respected.
Our minimum Requirements:
- High-school or University graduate (preferable Economical or Engineering field);
- Total professional experience of at least 1 year will be appreciated;
- Fluent in written and spoken English. Languages like French, German known at fluent level will be a strong plus;
- Customer oriented;
- Details and quality oriented with high analytical skills;
- Computer literate — Microsoft Package (particularly Outlook, Excel, Word, Internet Explorer);
- A person interested and motivated by back office work.
Other requirements:
- Experience in contract management and/or telephone support and /or microcomputer industry;
- Experience in SAP - contract management.
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
