Job expirat
• Provide IT application maintenance and development services for the BMC Remedy solutions used by our clients
• Adhere to the Service Level Agreements requested by our clients regarding ticket priorities
• Receive and process Level 3 tickets (Incidents and Work-orders) related to the BMC Remedy system
• Interact with users in a customer-friendly manner and provide solutions for their issues
• Investigate and develop solutions for problems raised by the client
• Design, estimate and implement application customizations
• Adhere to the Service Level Agreements requested by our clients regarding ticket priorities
• Develop and follow preventive maintenance and monitoring procedures
• Act as a Subject Matter Expert in BMC Remedy in interactions with the existing or new clients
• Guide the professional development of the team-members
• 4-7 years of experience in IT application maintenance
• Extensive experience in using and troubleshooting BMC Remedy solutions and its modules:
- AR System
- Incident Management
- Problem Management
- Asset Management
- Change Management
- Service Request Management
- BMC Analytics
• Experience in developing and implementing customizations in BMC Service Request Management
• Ability to work in a growing organization with changing requirements
• Written and verbal communication skills
• Ability to work individually and as a member of a team
• Demonstrated ability to multitask and manage tasks or small teams
• Excellent technical problem solving skills combined with a strong customer service attitude
• Fluency in English
It’s an advantage to have:
• Experience with BMC Remedy ARS including V7.0 and higher (preferably with 8.1)
• Experience in implementing or upgrading BMC Remedy ARS (preferably 8.1)
• Experience in providing IT applications services in an environment governed by Service level Agreements
• Experience in using and troubleshooting the following BMC Remedy modules:
- CMDB
- Knowledge Management
- Service Level Management
- Task Management
• Experience in application monitoring using BPPM or Nagios
• BMC Remedy or ITIL certifications
• MS Excel skills
• Interesting and challenging projects for top clients around the world
• Various resources to deepen your professional skills with the latest technology platforms
• A global network of knowledge and unique training programs
• Transparent performance management process
• Competitive compensation and benefits package
• Loads of options to participate in sports activities and to volunteer for good causes
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with approximately 289,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
