Job expirat
• Required to make a variety of decisions;
• Provides and implements workable solutions to business issues/problems with minimal referral to senior management;
• Operations largely independently in meeting business objectives in meeting defined business objectives and goals;
• Conducts work planning, estimation and prioritization to optimize performance of group/resources;
• Manages effective internal/external client relationships within own area of responsibility and builds client relationships in wider group or unit;
• Optimizes the contribution of group members through coaching, counseling, and mentoring activities;
• Liaises with Service Management Process Owners for Capability, Governance, Change, Issues, Satisfaction Surveys and Reporting
• Fluency in French;
• Flexible hours to accommodate global meeting times - desire to work from home;
• 3+ years of Outsourcing experience preferably in process management and/or service delivery operations;
• Strong communication and organization skills;
• Experience in Service Management processes and reporting on SLA metrics;
• Project coordination experience;
• Process design experience.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
