Job expirat
Primary Point of Contact for company's Client;
Responsible for the operational adherence to contractual requirement;
Responsible to drive ongoing continuous improvement to the business operations and results;
Shall have a team of support staff (Team Managers, Supervisors, Tech Leads, etc.) as needed to ensure that front line agents are supported adequately so as to meet contractual requirements;
Provides feedback & performance reports regarding the business to Client.
10-15 years experience in Tech support businesses;
Deep understanding of EMEA Market for Hiring and Service delivery;
Knowledge of Tech Support Voice business & Cloud Based Services & Applications;
Strong influential and leadership skills;
Good command of written and spoken English;
Company offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment, they can offer fun and fully contribute to the success of young, dynamic and competent team members.
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.