Service&Delivery Manager (Operations) - Human Resources Services (Bucharest)

Adecco Romania

04-12-2013 | EXPIRA LA 03-01-2014

Job expirat

RESPONSABILITATI

GUARANTEE QUALITY SERVICE

Responsible to reach the service agreements in Branches with its clients

RECRUITMENT

Guarantee a proper dimension of CV data base and adapted to client needs.

Guarantee a continue activity in Branches, making visits, presents, phone following to encourage recruitment sources.

SELECTION

Guarantee the selection quality of temps/PP according with procedures established.

Guarantee the legal factors established and no discrimination.

Ensure 100% orders are delivered.

Follow up performance of internal personal

Increase active proposal of C.V´s to clients.

TRAINING

Guarantee mandatory training risk labor and medical examination for Temp staff

Guarantee properly induction training to internal personal.

FOLLOW UP CLIENTS SERVICE

Guarantee a proper follow up at the beginning of each service.

Guarantee a follow up and increase of TOP A+B clients (80% of invoicing) trying to get more market share on those clients shared. Service Balance, quality surveys, deep knowledge of needs, new projects etc…

Retention Ratio 70% clients

Impulse actions to satisfaction Temps: loyalty plan, surveys

Ensure fully implementation of Quality Manual and Procedures Service


CERINTE

• Ability to organize

• High capacity of social relationship

• High capacity for work

• Stress Tolerance

• Capacity management and development of people

• Willingness to travel

• Results Orientation

• Knowledge of the Legal Framework

• English proficiency


BENEFICII OFERITE

High professional work environment
Compensation & benefits package according to internal company policies

Training opportunities


DESCRIEREA FIRMEI

ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro

BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro


ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro


BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro


CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro


IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro


ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro


PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro


PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro


SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro


TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro