19-12-2008 | EXPIRA LA 25-12-2008
Job expirat
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we’ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together.
Currently, we are looking for people willing to join a competitive, rewarding business environment on the position of: SOFTWARE FRONT OFFICE ADMINISTRATOR — GERMAN SPEAKERS
The HP Software — Commercial segment - Business Front Office (FO) admin is part of the HPS Contract Operations team. The main focus of the job is the assurance of the correct administration of the HP Software support portfolio in the Commercial segment. The FO contract admin is the main contract operations contact for internal and external customers for the initiation, maintenance and termination of support agreements.
Job Tasks
- Assures the check and balance function for all order-/ revenue- / any other and
business relevant issues;
- Assures full ownership for front office responsibilities and coordinate activities
including the involved near- and offshore partners;
- Translates customer requests;
- Assures interface between support sales, support business, delivery, process development and the customer;
- Assures check and balance function, business controls and audit compliance in order to secure HP’s financials;
- Assures the admin responsibility for the realization of individual contracts (from a commercial and legal point of view along the HP Services customer support policies and procedures);
- Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions;
- Assures correct handling of support contracts within the HPS systems;
- Acts as entry point for C&C, delivery issues, finance, CRS;
- Analyzes processes and business cases in order to provide solutions for improvement.
Job Profile
The FO contract admin acts within an environment where there is a lot of time pressure and customer orientation. This implies a high level of resilience, thoroughness, timely working habits, flexibility, teamwork and independence.
The ability to take decisions within the legal, commercial and process framework that are at the same time customer oriented and order/revenue oriented is core for the Front Office Contract Administrator. The assurance of the business control function (check & balance) is elementary for this function.
Other basic skills are analytical thinking, the ability to judge on the correctness of processes, carry out effective analyses, presenting to other functions and to assure that HPS strategies and market trends are reflected within the work done.
Basic Skills
- University graduate;
- Fluent in English and German (written and spoken);
- Preferable +2 years previous work experience;
- Profound knowledge in standard PC-Tools;
- SAP know-how will be considered a plus.
Other Skills
- Understanding of operating in a near or offshore environment;
- Strong Policy and Procedure know-how;
- Excellent communication skills and customer oriented thinking;
- Standing towards business and sales to assure the check and balance function;
- Good knowledge in business administration;
- Business comprehension;
- Training skills (internal and external).
HP invites you to apply on www.hp.com/go/jobs
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
